Sometimes we go to restaurants just for the food, to satisfy hunger. Other times we want to indulge in an experience. The latter case usually involves a sophisticated place and a high price tag, or an ethnic restaurant. However, even if we go to a fast food place or a drive through, we expect a sertain level of service and get annoyed when we don't receive it.
I recently went to Sonny's Place, a small Middle Eastern/Mediterranean restaurant close to where I live that also has a Scoutmob discount. Maybe the fact that it was completely empty at 6:30 pm should have been a red flag, but I decided to stay anyway. The bad experience started at the very beginning when the owner greeted me with "Do you need a menu?" in a husky voice. Of course I need a menu! He then handed it to me, but didn't specify whether I order at the counter or sit down at a table. So I ended up standing halfway between both, trying to figure out what I wanted. The special is supposedly the St. Peter's fish, but I decided to go with something more basic - the appetizer sampler platter. Then I was finally ordered to sit down. The platter came with falafel, hummus, tabuleh, babaganoush, and two salads. All items but the falafel medallions weren't bad, but they weren't memorable or distinguishable in any way either. The only positive thing about them was that I could eat them with warm pitas. The falafel, though, was inedible. It was obviously very old and re-heated. Instead of only the outside being crispy, the whole piece was a solid rock.
Well, despite the falafel, I wouldn't have minded the place too much if it wasn't for the attitude of the owner. He never smiled, and he seemed like he didn't think it was necessary to show his customers any respect. He did come to ask me how the food tasted twice, but wasn't happy of my answer of "It's good!" I don't know what he expected me to say, maybe he wanted me to tell him it was amazing, outstanding, the best things I've ever had. But for me, even saying that it was good was a stretch, haha.
A few minutes after I sat down, another party came to the restaurant. It was obvious it was their first time in there as well. They were seated before being given the menus, but they were taking a while to order. The owner kept going to them and badgering them to make up their mind. At the end, he seemed pretty disappointed that they didn't get what he suggested and that they didn't order alcohol. Again, he just seemed unhappy and intimidating, which is very offputting when you're willing to pay for a meal out.
I was really glad I had the Scoutmob deal. It did make things a little better because the whole experience was so bad, I should have been paid rather than me paying for the food. I think this is the first time I can honestly say that I'm never going there again.
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